Resolving Conflict

Tension between teams and people can be palpable. You can feel it in the air. You can see it in the way people divide themselves in a room. You can hear it in a team member’s tone of voice when they say, “Fine, let’s do it your way.” Sometimes, you can even hear it in the things that are left unsaid as employees withdraw, shut down, or give a coworker the cold shoulder. 

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